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Privacy Policy Sontogel — Your Personal Data Protection

At Sontogel, we take your privacy seriously. This document clearly explains how we collect, use, store, and protect the personal data of every member.

Last Updated: 1 January 2026

Our Commitment to Your Privacy

Six key pillars of personal data protection on the sontogel platform that you need to know.

256-Bit SSL Data Encryption

All your personal data and financial transactions are protected by 256-bit SSL encryption technology, ensuring your information cannot be accessed by unauthorised parties during transmission.

No Sale of Data to Third Parties

Sontogel will not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit prior consent.

Full Control in Your Hands

You have the right to access, amend, delete, or object to the processing of your personal data at any time through your account settings or by contacting our support team.

Secure & Integrated Servers

Your data is stored on servers protected by multiple layers of physical and digital security. Access to members' personal data is restricted to authorised personnel only.

Cookie Usage Transparency

We use cookies to enhance the user experience and analyse platform usage. You can manage your cookie preferences through your browser settings or the cookie panel on our platform.

Data Protection Regulatory Compliance

Sontogel's Privacy Policy is built in accordance with internationally recognised data protection standards. We continuously update our privacy practices in line with the latest regulatory developments.

Table of Contents

1. Introduction

Welcome to the sontogel Privacy Policy. We, sontogel ("Platform", "we"), are committed to protecting the privacy and security of the personal data of every individual using our platform in sontogel.vu or via our official mobile app.

This Privacy Policy transparently explains how we collect, process, store, and disclose your personal data, as well as the rights you hold in relation to that data. We believe transparency is the foundation of trust, and we want to ensure you fully understand how your information is managed.

By registering, accessing, or using any sontogel service, you agree to be bound by this Privacy Policy. This document should be read together with Terms and Conditions and Responsible Gaming Policy us.

If you have any questions regarding your data privacy, our support team is available 24 hours a day, 7 days a week.

2. Personal Data We Collect

Sontogel collects various types of personal data depending on how you interact with our platform. This data is collected directly from you, automatically during platform use, or through trusted third parties.

Data you provide directly:

  • Full name, date of birth, and gender upon account registration.
  • Email address and mobile number for verification and communication purposes.
  • Full residential address for identity verification (KYC).
  • Identity documents such as a national ID card or passport for the KYC process.
  • Financial information including bank account or e-wallet details for deposits and withdrawals.
  • Any information you share when contacting our support team.

Data collected automatically:

Data Type Example Purpose
Device Data Device type, operating system, model Platform Optimisation
Network Data IP address, approximate location, ISP Security & verification
Usage Data Games played, session duration, clicks Analytics & UX Improvement
Transaction Data Deposit amounts, withdrawals, history Compliance & support
Cookie Data Language preference, login session Experience personalisation
We do not collect sensitive data such as biometric information, health records, or political affiliations. Financial data such as credit card numbers is not stored on our servers — it is processed directly by trusted payment providers.

3. How We Use Your Data

The personal data we collect is used solely for legitimate purposes related to the provision of sontogel's services. We will not use your data for any other purpose without notifying you first.

The primary purposes for which your personal data is used are as follows:

  • Account Management: Creating, verifying, and managing your member account, including the KYC process and identity verification.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
  • Service Provision: Enabling you to access all Sontogel gaming products including slots, live casino, bingo, fish shooting games, and sports betting.
  • Service Communications: Sending important notifications related to your account, transactions, changes to terms, or security issues.
  • Marketing & Promotions: Sending you relevant offers, bonuses, and promotions — only if you have consented to receive them.
  • Platform Security: Detecting and preventing fraud, money laundering, account abuse, and other illegal activities.
  • Legal Compliance: Fulfilling legal and regulatory obligations imposed on online gaming platforms.
  • Platform Upgrades: Analysing usage patterns to improve the platform's functionality, interface, and overall experience.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
You may opt out of receiving marketing communications at any time through your account settings or by contacting our support team. However, security and service notifications cannot be disabled as they are essential to your account's safety.

4. Data Sharing & Disclosure

Sontogel does not sell or rent your personal data to any third party for their own marketing purposes. However, in the context of service provision, we may share your data with the following categories of parties:

  • Payment Providers: Data required to process your financial transactions is shared with trusted and approved payment providers.
  • Gaming Software Providers: Game session information may be shared with game providers for verification and technical troubleshooting purposes.
  • IT Service Providers: Server hosting, cloud services, and cybersecurity providers that assist in operating our platform's technical infrastructure.
  • Regulatory Authorities: Law enforcement agencies, regulatory bodies, or courts when required by law or a valid court order.
  • Fraud Prevention Team: Third-party services that help detect and prevent fraudulent activity and money laundering.

All third parties that receive your personal data are required to comply with strict data protection standards and are not permitted to use that data for any purpose other than those specified.

In the event of a merger, acquisition, or sale of sontogel assets, your personal data may be transferred to the new entity. You will be notified in advance via an in-platform notification.

5. Data Security

We implement robust technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

The security measures we practise include:

  • Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
  • Data encryption at rest for all sensitive personal and financial information.
  • Role-based access control (RBAC) — only authorised personnel may access member data.
  • 24/7 system monitoring to detect any suspicious activity or intrusion attempts.
  • Regular penetration testing by independent security experts.
  • Two-factor authentication (2FA) for all staff access to internal systems.
  • Regular data backups with tested disaster recovery procedures.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. In the event of a material data breach, we will notify affected members within a reasonable timeframe in accordance with applicable legal obligations.

You also play an important role in keeping your data secure. Use a strong password, enable two-factor authentication in your account settings, and never share your login details with anyone.

6. Use of Cookies & Tracking Technologies

Sontogel uses cookies and similar tracking technologies such as web beacons and pixel tags to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.

We use several types of cookies for different purposes:

  • Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information about how you use our platform to help us improve its functionality and user experience.
  • Functionality Cookies: Remembering your preferences such as language, account settings, and game preferences to provide a more personalised experience.
  • Analytics Cookies: Used to analyse platform traffic and usage patterns for the purpose of continuous improvement.

You can control and manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect platform functionality and your user experience.

7. Your Rights Regarding Personal Data

As a sontogel member, you have certain rights regarding your personal data. We are committed to making it easy and transparent for you to exercise these rights.

1
Right of Access

You have the right to obtain a copy of the personal data we hold about you at any time.

2
Right to Rectification

You may request that we correct any inaccurate or incomplete personal data.

3
Right to Erasure

You may request the deletion of your personal data under certain circumstances permitted by law.

4
Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

5
Right to Restriction

You may request that we restrict the processing of your data in certain specified situations.

6
Right to Data Portability

You have the right to receive your personal data in a structured format for transfer to another platform if required.

To exercise any of the above rights, please contact our support team via email at [email protected]. We will process your request within thirty (30) business days. Please note that certain rights may be limited by our legal obligations.

8. Data Retention Period

Sontogel retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

In general, data retention periods are as follows:

  • Active Account Data: Retained for as long as your account remains active on the sontogel platform.
  • KYC & Identity Verification Data: Retained for a minimum of five (5) years after account closure in accordance with anti-money laundering (AML) compliance requirements.
  • Financial Transaction Records: Retained for a minimum of seven (7) years for financial and tax compliance purposes.
  • Security Logs: Retained for twelve (12) months for security investigation purposes if required.
  • Marketing Data: Deleted within thirty (30) days after you withdraw your marketing consent.

Upon expiry of the relevant retention period, your personal data will be securely deleted or anonymised in accordance with established procedures.

9. Links to Third-Party Platforms

The sontogel Platform may contain references to third-party services such as payment providers or game providers. Please take note of the following:

  • This Privacy Policy applies solely to the sontogel platform and does not cover the privacy practices of any third party.
  • We are not responsible for the privacy policies or data collection practices of third parties.
  • When you interact with third-party services, you are subject to their own privacy policies.
  • We encourage you to read and understand the privacy policy of any third party before disclosing your personal information to them.
Payment providers partnering with Sontogel have undergone rigorous security evaluation. However, any transactions you conduct directly with them are subject to their own terms and privacy policies.

10. Changes to the Privacy Policy

Sontogel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes, we will:

  • Updating the "Last Updated" date at the top of this page.
  • Displaying clear notifications within the platform when you log in to your account.
  • For highly significant changes, we may send a notification to the email address registered to your account.

Continued use of the Sontogel platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically so you are always aware of how we protect your information.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal data, our team is ready to assist you fully.

  • Privacy Email: [email protected]
  • Live Chat: Available on the platform after login, 24/7
  • Help Centre: Visit the page FAQ us for frequently asked questions
We aim to respond to all privacy-related enquiries within twenty-four (24) business hours. For more complex issues, the response period may take up to thirty (30) business days.

Frequently Asked Questions About Privacy Policy

Answers to the most frequently asked questions by our members regarding personal data protection at Sontogel.

No. sontogel does not sell, rent, or disclose your personal data to any third party for their own marketing purposes. Your data is only shared with specific parties such as payment providers and regulatory authorities when required for service provision or legal compliance, and all such parties are bound by strict confidentiality agreements.

You may request a copy of your personal data by contacting our support team via email at [email protected] or through the live chat feature on the platform. Include your full name and registered email address in your request. We will process your request within thirty (30) business days and deliver the data in a readable format.

Yes, you may request account closure and deletion of your personal data. However, certain data such as financial transaction records and KYC information may need to be retained for a specified period to fulfil applicable legal and AML regulatory obligations. Please contact our support team to initiate this process.

No. sontogel does not store any credit card or debit card information on our servers. All payment transactions are processed directly by trusted third-party payment providers that comply with PCI DSS security standards. We only receive transaction confirmation, not your card details.

We use 256-bit SSL encryption for all data transmissions, encryption of data at rest, multi-layered firewalls, 24/7 security monitoring, and regular penetration testing by independent security experts. In addition, access to member data within our internal systems is restricted to authorised personnel only, using two-factor authentication.

Yes. The sontogel mobile app applies the same level of security protection as our web platform, including full data encryption, two-factor authentication, and active security monitoring. Ensure you only download the official sontogel app from designated sources to avoid security risks.
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